You Plant

If you are not certain if a plant is dead or not, please bring in a picture, branch, stem, or small section for us to check. PLEASE CONTAIN YOUR PLANT SAMPLE IN A SEALED PLASTIC BAG. (Some plant problems can infect other plants. Please help us keep our nursery stock healthy by bagging plant samples.)

Plant material that is planted by our customers receives our full year, half price warranty. If the plant dies within a year, bring it back to us (for large plants, just bring the top 3 feet), and we’ll give you 50% credit toward something new. YOU MUST HAVE PROOF OF PURCHASE.

Plant material installed by Sun Nurseries receives our full year, one time, 100% replacement warranty. If an installed plant dies, please call the nursery to arrange for replacement. Replacement plant material is installed in a timely manner, in coordination with our existing installation schedule.

Annuals, bulbs, indoor plants, plants kept in containers, and items purchased with a wholesale discount do not receive our warranty.

Sun Nurseries Plants

Plant material installed by Sun Nurseries receives our full year, one time, 100% replacement warranty. If an installed plant dies, please call the nursery to arrange for replacement. Replacement plant material is installed in a timely manner, in coordination with our existing installation schedule.

Should there be a problem with, or concern for, the health of any plant within one week of the original installation, please contact the nursery as soon as it is noticed.
The guarantee period is for one year beginning on the date the job is completed. Any plant that is 25% dead or more is considered dead and will be replaced. A tree is dead when 25% of the crown is dead or the main leader is dead. Replacement is a one-time replacement only (in the original location) with the same size and species as the original plant with no further soil amendments added. If the size, species, and/or location of the replacement is different than the original, there may be an additional charge.
Perennials are guaranteed to show signs of new growth by June 1. Please be patient with perennials as many are slow to emerge.

Returns

Plant material is not returnable due to the potential for off-site contamination. Other goods are returnable within 30 days with proof of purchase.

Volume Discounts

A purchase of $2,000.00 or more of plants receives a 5% discount. Only one type of discount is allowed per invoice.

Volume discounts do NOT apply to wholesale purchases or installations.

There is no guarantee on the following items:

  1. Plants for which there is an outstanding balance from the job.
  2. Plants that we transplant.
  3. Plants that have been transplanted or removed by the customer after installation.
  4. Plants damaged by animals (including plants treated with Repellex or Liquid Fence).
  5. Annuals, bulbs, indoor plants, plants kept in containers, and items purchased with a wholesale discount or seed that is installed.
  6. Plants damaged by fire, vandalism, neglect, extreme weather conditions, or mechanical damage.